Privacy Policy

ResPost (“ResPost,” “we,” “us,” or “our”) provides an AI-assisted content platform that helps property managers create newsletters and social media posts and publish them to their own channels. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to getrespost.comand related services (the “Service”).

Information we collect

We collect the following categories of information:

• Account information. When you sign in with Google or Microsoft, we receive your name, email address, and account identifier from that provider to create and secure your account.
• Content you create or provide. Property details, branding, newsletter and social post content, prompts, and photos you upload to your property library.
• Resident contact information. If you upload or sync a recipient list (including via a connected property-management system), we process resident names and email addresses solely to deliver the newsletters you send.
• Connected-account data. When you connect a third-party account (for example, a Facebook Page and linked Instagram Business account, or a property-management system), we store the access tokens and account identifiers needed to perform the actions you request, such as publishing a post you created.
• Billing information. Payments are processed by Stripe. We do not store full card numbers; we retain subscription status and related metadata.
• Usage data. Basic logs and technical data (such as request and error logs) used to operate, secure, and improve the Service.

How we use information

• To provide, maintain, and improve the Service.
• To generate content you request and render previews.
• To send newsletters to the recipients you designate.
• To publish content to the third-party channels you have explicitly connected and instructed us to post to.
• To process payments and manage subscriptions.
• To secure the Service, prevent abuse, and comply with legal obligations.

We do not sell your personal information, and we do not use resident contact information for any purpose other than delivering the communications you create and send.

Social media connections (Meta / Instagram & Facebook)

When you connect a Facebook Page and any linked Instagram Business account, we request only the permissions required to list your Pages and publish content on your behalf. We use these connections solely to publish the posts you create and approve in ResPost. Access tokens are stored encrypted at rest and are used only to carry out actions you initiate. We do not read private messages, and we do not post anything without your action. You can disconnect a channel at any time from within the Service, which removes the stored token. Our use of information received from Meta APIs adheres to the Meta Platform Terms and Developer Policies.

How we share information

We share information only with service providers that help us operate the Service, including:

• Anthropic — AI content generation.
• Amazon Web Services (S3) — storage of uploaded photos.
• Resend — email delivery.
• Stripe — payment processing.
• Meta — publishing to Facebook and Instagram when you connect those channels.
• Property-management integrations (e.g. Buildium) — when you connect them to sync recipients.
• Google / Microsoft — authentication.

These providers process information on our behalf under their own terms. We may also disclose information if required by law or to protect the rights, property, or safety of ResPost, our users, or others.

Data retention and security

We retain information for as long as your account is active or as needed to provide the Service. Access tokens and other sensitive credentials are encrypted at rest. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.

Your choices and rights

• You can access and update most information from within the Service.
• You can disconnect any connected third-party account at any time.
• You can request access to, correction of, or deletion of your personal information, including a full account and data deletion, by emailing us at the address below.

Children’s privacy

The Service is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will revise the “Last updated” date above when we do, and material changes will be reflected on this page.

Contact us

Questions or requests regarding this Privacy Policy or your data can be sent to privacy@getrespost.com.